BEHIND THE SCENES OF THE RECEPTION DESK

Ever wondered what exactly happens behind the reception desk?

Let us explain…

Most organizations are run by a group of individuals or by a team, and the receptionist is a member of that team. The receptionist works in what is called the ‘Front Office’.

THE FRONT OFFICE

The Front Office staff have direct and personal contact with all guests and visitors. This makes the reception desk the focal point of any organization.

Usually, the duties of a receptionist are to:
• Welcome the guests/visitors and offer them help.
• Answer telephone calls effectively.
• Attend to routine enquiries.
• Take down messages left by visitors and callers and pass them on to the right persons as soon as possible.
• Note down messages, make bookings, reservations, cancellations and plan schedules.
• Help the guests/visitors with any queries or problems that may arise.

SPECIFIC DUTIES OF A RECEPTIONIST

Though all receptionists have much in common, their specific duties may vary from organization to organization. It is quite likely that in a big hotel a receptionist has only to receive guests, whereas in a small hotel she attends to enquiries, reservations and book-keeping as well. Sometimes the receptionist does the work of a telephone operator. A receptionist is briefed about her duties at the time of appointment. But there are certain other bits of information that she will have to learn on the job. A good knowledge of the structure of the hotel or office, the main departments of the employees, are the most important things a receptionist should know and know 100% well to direct clients to the correct action point whether they are contacting the establishment via phone or actually physically there.

REQUIREMENTS OF A RECEPTIONIST

Courtesy and good manners are the two prime requirements of a receptionist’s job. The guests and the visitors should be treated courteously even when they are impolite. This, plus a friendly tone of voice, becomes all the more important in case of unavoidable delays. A certain amount of tact and diplomacy is also needed in dealing with complaints or awkward situations and in handling difficult guests

CONTACT BOND FURNITURE FOR RECEPTION FURNITURE

Please contact Mandy at Bond Furniture http://bondfurniture.co.za by phone 011 888 4292 or through our website for any of the latest designs in of Reception desks and Chairs. Bond Furniture supplies over 3000 companies in the Johannesburg area with Office Furniture.

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