The reception area to a business is so important for the good old reason, first impressions are lasting impressions.
For us to understand what this means in the business world, let’s look at the psychology behind this theory. A client is the income source for any business. If the client is met by someone at the front desk that is half asleep or chewing with her mouth wide open it will not create a good first impression for your business.
We have all heard the saying, “You only have one opportunity to make a first impression”. This is so true. A positive first impression is an important start to building a relationship with your customers.
7 SECOND PERIOD TO MAKE THAT IMPRESSION
Did you know that visually you only have 7 seconds to make that first impression.
Yesterday morning I had a meeting taking place in a boardroom of a well known business organisation in Sandton, a very exclusive business hub in Johannesburg, Gauteng. I decided to put this theory to the test.
ENTERING THE BUSINESS RECEPTION AREA
As I entered the office reception area the receptionist immediately made me feel welcome as the client. I found the receptionist to have excellent communication skills.
The reception area had a desk where reception stationery and equipment was kept. The reception desk appeared to be very clean and tidy.
There was a waiting area for visitors to sit. I found the seating area to be very clean and comfortable. The design of the office furniture was very sleek and stylish. I truly enjoyed the minimal design to their office furniture, from the reception desk, seating to the reading material stand. The reading materials which in this case were magazines were all up to date and in good condition.
THIS BUSINESS MADE A BRILLIANT FIRST IMPRESSION
The look and conduct of this business received a 5 star rating from me. I appreciated the elements of office design I absorbed within the first 7 seconds of walking in.
Next week… Why important decisions are made around the boardroom table.
CLICK HERE TO VIEW THE BOND FURNITURE RECEPTION ITEMS